Terms of Service

Last Updated: October 16, 2026

1. Welcome to Lorzavi

Welcome to Lorzavi. We appreciate your interest in our collection of home décor, lighting, and interior furnishings.

Throughout these Terms of Service ("Terms"), the words "Lorzavi," "we," "our," and "us" refer to Lorzavi, the operator of this online store.

Lorzavi provides its website, products, content, shopping features, and related services (collectively referred to as the "Services") through the Shopify e-commerce platform.

These Terms establish the conditions governing your access to our website, use of our Services, and purchases made through our online store.

Please review these Terms carefully before using our Services. They contain important provisions relating to purchases, warranties, responsibilities, and limitations of liability.

By accessing, browsing, or purchasing through our website, you agree to these Terms and our Privacy Policy.

If you disagree with any portion of these Terms, please discontinue use of our Services.

2. Customer Eligibility and Account Responsibilities

To use our Services, you must be at least the legal age of majority in your state, province, or jurisdiction of residence.

By accepting these Terms, you confirm that you meet this requirement and have provided any necessary consent for minor dependents using devices you own or manage.

Certain website features or purchases may require you to submit personal information, including your name, email address, billing details, shipping address, and payment information.

You agree that all information submitted to Lorzavi is accurate, current, complete, and provided with appropriate authorization.

If you create an account, you are responsible for protecting your login credentials and maintaining the confidentiality of your account information.

Any activity conducted through your account remains your responsibility.

You may not sell, transfer, assign, or otherwise provide ownership of your customer account to another individual or entity.

3. Product Information and Availability

At Lorzavi, we strive to present our home décor and lighting collections as accurately as possible.

Product descriptions, photographs, specifications, and other information are provided to help customers make informed purchasing decisions.

However, the appearance of products may vary depending on factors such as:

• Screen resolution and display settings

• Device configurations

• Lighting conditions

• Product materials and finishes

• Differences in how images are displayed

We do not guarantee that every product will appear identical to its representation on your screen or that its appearance or quality will meet every customer's personal expectations.

Product specifications, descriptions, availability, and other details may be updated without prior notice.

Lorzavi reserves the right to discontinue products, modify available quantities, or restrict sales to certain customers, geographic areas, or jurisdictions on a case-by-case basis.

4. Purchases and Order Acceptance

Submitting an order through our website constitutes an offer to purchase the selected products.

An order is not considered accepted until Lorzavi confirms its acceptance and the required payment has been received and processed.

We reserve the right to accept, decline, modify, or cancel an order at our discretion.

Reasons may include product availability, payment issues, inaccurate information, suspected fraudulent activity, or other circumstances affecting order fulfillment.

If your order is declined, modified, or canceled, we will attempt to notify you using the contact details provided during checkout.

Customers are encouraged to review their order details carefully before completing a purchase.

Once an order has been accepted, cancellation or modification requests may not always be accommodated.

By purchasing from Lorzavi, you confirm that products are intended for personal or household use rather than unauthorized commercial resale or export.

5. Pricing, Payments, and Promotional Offers

All product prices displayed on our website are subject to change without prior notice.

The amount charged for a purchase will generally reflect the price in effect when the order is submitted, as specified in your order confirmation.

Unless expressly stated otherwise, displayed product prices do not include additional expenses such as:

• Applicable sales taxes

• Shipping and handling charges

• Customs duties

• Import fees

• Other transaction-related charges

Any applicable charges will be determined according to the details of your purchase and relevant requirements.

Promotions, discount codes, and special offers may be subject to additional conditions.

Where the terms of a specific promotion conflict with these Terms, the promotion's applicable conditions will govern that offer.

Prices available through Lorzavi may differ from those offered by third-party retailers or other businesses.

Payment Authorization

By submitting payment information, you confirm that:

1. You are authorized to use the selected payment method.

2. The information provided is accurate and complete.

3. Your payment provider is authorized to process the transaction.

4. You agree to pay the applicable purchase amount, including relevant taxes and shipping charges.

You are responsible for maintaining accurate billing, contact, and payment information to allow transactions and necessary communications to be completed.

6. Shipping, Delivery, and Order Fulfillment

Lorzavi works with shipping and fulfillment providers to arrange delivery of purchased products.

Estimated shipping and delivery periods are provided for informational purposes and are not guaranteed.

Actual delivery times may be affected by circumstances including:

• Carrier operations and delays

• Customs inspections or processing

• Weather conditions

• Transportation disruptions

• Events beyond our reasonable control

To the extent permitted by applicable law, Lorzavi is not responsible for delays caused by third-party carriers or circumstances outside our control.

Under these Terms, title and risk of loss transfer to the customer when the products are delivered to the shipping carrier, except where applicable law provides otherwise.

Customers should ensure their shipping details are accurate before submitting an order.

Additional information concerning shipping and fulfillment may be provided through our store's published shipping policies.

7. Returns, Refunds, and Exchanges

Purchases made through Lorzavi are subject to our established return and refund conditions.

Eligibility for returns, exchanges, or refunds is determined according to our published Refund Policy, subject to applicable consumer protection laws.

Customers should review the Refund Policy before placing an order to understand the relevant procedures, requirements, and limitations.

Nothing in these Terms is intended to restrict any non-waivable consumer rights provided under applicable law.

8. Acceptable Website Use

Lorzavi grants customers permission to access and use its website for lawful personal and non-commercial shopping purposes.

When using our Services, you agree to act responsibly and refrain from conduct that could compromise website functionality, interfere with other customers, or violate applicable laws.

Prohibited activities include, but are not limited to:

• Using the website for fraudulent, unlawful, or malicious purposes

• Submitting inaccurate or intentionally misleading information

• Attempting to impersonate another individual or organization

• Harassing, threatening, or abusing other users or representatives

• Violating intellectual property or privacy rights

• Distributing unsolicited advertising, spam, or deceptive communications

• Uploading malicious software, viruses, or harmful code

• Attempting to bypass website security measures

• Collecting personal information about others without authorization

• Using automated tools to scrape or improperly extract website content

• Reproducing or commercially exploiting website features without authorization

• Interfering with the operation or security of the Services

We reserve the right to restrict, suspend, or terminate access when we determine that these Terms have been violated.

9. Intellectual Property and Brand Ownership

The Lorzavi website and its associated materials may contain intellectual property owned by Lorzavi, its affiliates, licensors, or other authorized rights holders.

Protected materials may include:

• Brand names and trademarks

• Logos and visual identities

• Website designs and layouts

• Product descriptions

• Photographs and graphics

• Videos and audio recordings

• Written content

• Other original creative materials

These materials may be protected by applicable copyright, trademark, patent, and other intellectual property laws.

Unless expressly permitted, customers may not reproduce, distribute, modify, publish, sell, or commercially exploit protected website materials without written authorization from the relevant rights holder.

Accessing the website does not grant ownership of, or a license to use, Lorzavi's intellectual property beyond the limited permission necessary for authorized personal use.

Shopify's intellectual property remains the property of Shopify or its respective licensors.

All third-party trademarks and brand identifiers displayed through our Services remain the property of their respective owners.

10. Customer Reviews and Submitted Content

Customers may have opportunities to submit reviews, comments, suggestions, recommendations, ideas, photographs, or other materials through our website or related communication channels.

These submissions are collectively referred to as "Feedback."

By voluntarily providing Feedback, you grant Lorzavi a perpetual, worldwide, non-exclusive, transferable, sublicensable, royalty-free license to use, reproduce, publish, modify, distribute, display, and otherwise utilize that Feedback for lawful business purposes.

Such purposes may include improving our Services, operating our website, displaying customer reviews, and promoting products or services.

By submitting Feedback, you confirm that:

• You own the content or possess the necessary rights to submit it.

• Your submission does not unlawfully violate another party's rights.

• The content is not intentionally misleading or defamatory.

• Your submission does not contain unlawful, abusive, obscene, or malicious material.

• Any compensation or incentives associated with the submission have been disclosed.

• You are not misrepresenting your identity or the origin of the content.

We are not obligated to compensate customers for Feedback, maintain submissions in confidence, or respond to every submission.

Lorzavi may review, edit, restrict, or remove Feedback that violates these Terms or applicable laws.

You remain responsible for the accuracy and legality of the content you provide.

11. Third-Party Platforms and External Links

Our website may include links, embedded content, applications, or features supplied by third-party organizations.

These external resources are operated independently and may be governed by their own terms, privacy policies, and business practices.

Lorzavi does not guarantee the accuracy, reliability, security, or suitability of third-party content or services.

When choosing to interact with an external website or service, you do so at your own discretion and risk.

To the extent permitted by applicable law, Lorzavi is not responsible for damages or losses resulting from interactions or transactions with independent third-party providers.

We encourage customers to review the policies and conditions of external services before submitting information or making purchases.

Questions or disputes concerning third-party products or services should generally be directed to the relevant provider.

12. Optional Features and Technology Services

Lorzavi may provide access to optional tools, applications, or integrations developed by third-party providers.

These tools may be offered without direct monitoring or control by Lorzavi.

Unless otherwise expressly stated, optional third-party features are provided on an "as is" and "as available" basis, without warranties or endorsements.

Customers are responsible for reviewing the applicable terms before using optional third-party services.

Lorzavi may introduce additional website features, resources, or tools in the future.

Unless otherwise specified, these additions will form part of the Services and will be subject to these Terms.

13. Shopify's Role in Our Online Store

Lorzavi operates its online store using Shopify's e-commerce platform.

Shopify supplies the underlying technology supporting website functionality, online checkout, and related store services.

However, products purchased through our website are sold by Lorzavi, not Shopify.

All purchases, product-related inquiries, order fulfillment matters, and customer transactions are conducted directly between you and Lorzavi.

To the extent permitted by law, Shopify and its affiliates are not responsible for injuries, losses, damages, or disputes arising from purchases made directly from Lorzavi.

By using our Services, you agree to release Shopify and its affiliates from claims arising specifically from sales transactions between you and Lorzavi, to the extent legally permissible.

14. Customer Privacy and Data Handling

Your privacy is important to Lorzavi.

Information collected through our website is processed according to our Privacy Policy.

Our Privacy Policy explains the categories of personal information that may be collected, how that information is used, when it may be shared, and the rights available to customers.

Because our store operates using Shopify, certain personal information may also be processed by Shopify and its authorized service providers.

This may involve processing or transferring information to service providers located outside your country of residence.

For additional information, please review:

Lorzavi Privacy Policy

Shopify Consumer Privacy Policy

We encourage customers to review these policies to understand how their personal information is handled.

15. Website Accuracy and Corrections

We make reasonable efforts to keep our website information accurate and up to date.

However, occasional errors, typographical mistakes, or omissions may appear in product listings and related information.

These may concern:

• Product descriptions

• Prices and discounts

• Promotional offers

• Shipping charges

• Delivery estimates

• Inventory availability

• Product specifications

Lorzavi reserves the right to correct inaccuracies, revise information, and modify or cancel affected orders when necessary.

Such corrections may occur without prior notice, including after an order has been submitted, subject to applicable legal requirements.

16. Disclaimer of Warranties

Our website and Services are provided for general informational and shopping purposes.

Although we strive to provide dependable information and functionality, we do not guarantee that all website content will always be accurate, complete, current, or suitable for every intended purpose.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, AND EXCEPT WHERE EXPRESSLY PROVIDED OTHERWISE, LORZAVI OFFERS ITS SERVICES AND PRODUCTS ON AN "AS IS" AND "AS AVAILABLE" BASIS.

To the extent legally permitted, we disclaim express or implied warranties and conditions, including those concerning merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

We do not guarantee that access to our website will always be uninterrupted, secure, timely, or free from technical errors.

Customers acknowledge that reliance on general website information is undertaken at their own discretion and risk.

Certain jurisdictions do not permit the exclusion of particular warranties or consumer protections. Where such restrictions apply, the relevant disclaimers will be limited accordingly.

Nothing in this section is intended to exclude rights or remedies that cannot legally be waived.

17. Limitations of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, Lorzavi and its affiliates, officers, directors, employees, agents, contractors, partners, service providers, and licensors, together with Shopify and its relevant affiliates, will not be liable for losses or damages arising from the use of our Services or products to the extent such liability may legally be excluded.

This limitation may include claims involving:

• Lost profits or revenue

• Lost business opportunities or savings

• Loss of data

• Replacement expenses

• Incidental or consequential damages

• Special, indirect, or punitive damages

• Errors or omissions in website content

• Losses arising from website interruptions or service availability

These limitations apply to claims based on contract, negligence, tort, strict liability, or other legal theories, including situations where the possibility of damages has been communicated.

Where applicable law prohibits certain exclusions or limitations of liability, those provisions will not apply to the extent prohibited.

Nothing in these Terms limits liability that cannot lawfully be excluded.

18. Indemnification and Legal Responsibility

To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Lorzavi, Shopify, and their respective affiliates, officers, directors, employees, agents, contractors, partners, licensors, and service providers against third-party claims, liabilities, damages, losses, and reasonable legal expenses arising from:

1. Your violation of these Terms or incorporated policies.

2. Your violation of applicable laws or regulations.

3. Your infringement of another party's rights.

4. Your misuse of, or unlawful conduct in connection with, our Services.

We will provide notice of applicable claims, although a delay in notification will not automatically remove your obligations unless that delay materially prejudices your defense.

Where legally permitted, we may direct the defense and settlement of qualifying claims, including the selection of legal counsel.

We will not agree to settlements imposing non-monetary obligations on you without your consent, which must not be unreasonably withheld.

You agree to reasonably cooperate in the defense of such claims.

19. General Legal Provisions

Suspension and Termination

Lorzavi reserves the right to suspend or terminate access to its Services when appropriate, including in response to violations of these Terms.

Termination may occur without prior notice to the extent permitted by applicable law.

Customers remain responsible for outstanding payment obligations incurred before termination.

Provisions that are intended to survive termination will remain effective, including those relating to intellectual property, Feedback, liability, indemnification, dispute-related matters, and other applicable legal obligations.

Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be limited or separated to the extent necessary.

The remaining provisions will continue to be effective and enforceable.

Entire Agreement

These Terms, together with referenced policies and applicable website rules, constitute the agreement governing your use of Lorzavi's Services.

They replace prior agreements, communications, or understandings concerning the same subject matter, whether written or verbal.

Waiver

If Lorzavi does not immediately enforce a particular right or provision, that decision does not constitute a waiver of the right to enforce it later.

Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

Lorzavi may assign or transfer its rights and obligations under these Terms without your consent or notice, subject to applicable law.

Governing Law and Jurisdiction

These Terms and related agreements are governed by the laws applicable to the jurisdiction in which Lorzavi maintains its principal place of business, subject to mandatory consumer protection laws.

Disputes arising under these Terms will be subject to the jurisdiction of the appropriate courts serving that location, except where applicable law requires otherwise.

Section Headings

Headings are included for organization and convenience only.

They do not independently modify or determine the interpretation of these Terms.

20. Updates and Contact Information

Changes to These Terms

Lorzavi may revise these Terms periodically to reflect changes in business operations, website functionality, product offerings, or applicable legal requirements.

Updated Terms will be published on this page.

Where required by law, customers will receive notice of material changes.

Any revised Terms will become effective on the date specified in the applicable update or notice.

Continued use of our Services after updated Terms become effective constitutes acceptance of those revisions to the extent permitted by applicable law.

We encourage customers to review this page periodically.

Contact Information

Store Name: Lorzavi

Store Address: 4929 Skyway Drive, Jacksonville Florida 32246, United States
Store Email: info@lorzavi.com
Store Phone: +19048362433
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)
We do our best to reply to your e-mail within 1–2 business days.