Frequently Asked Questions (FAQ)

Welcome to LORZAVI. We're committed to making your shopping experience as seamless and enjoyable as possible.

Below, you'll find answers to common questions about our luxury home décor and lighting collections, worldwide shipping, order tracking, returns, and customer support.

If you need additional assistance, our customer service team is always happy to help.

Orders & Shipping

1. How long does shipping take?

At LORZAVI, we work to process and deliver your order as efficiently as possible.

Our estimated shipping timelines are:

• Order Processing: 1–2 business days

• Shipping Transit: 6–8 business days

• Total Estimated Delivery: 7–10 business days

Orders placed after our 2:00 PM Eastern Time cutoff or on non-business days generally begin processing on the following business day.

Delivery times are estimates and may vary depending on your location, customs processing, carrier operations, and other circumstances outside our control.

For additional details, please review our Shipping Policy.

2. Does LORZAVI offer free shipping?

Yes! We offer FREE worldwide standard shipping on all orders, with no minimum purchase requirement.

Complimentary shipping is available to all destinations supported by our shipping partners, subject to applicable restrictions.

For more information, please visit our Shipping Policy.

3. Do you ship internationally?

Yes. LORZAVI proudly serves customers worldwide.

We offer complimentary international standard shipping to supported countries and regions.

International delivery availability may vary depending on carrier services, customs regulations, and local restrictions.

Applicable import duties or taxes may be charged separately depending on your destination.

4. How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information when available.

You can use your tracking number to follow the progress of your delivery through the designated shipping carrier.

If you need assistance locating or understanding your tracking information, please contact info@lorzavi.com.

5. Can I change or cancel my order?

We offer a 24-hour order cancellation window, provided your order has not already shipped.

To request a cancellation, please email info@lorzavi.com with your order number as soon as possible.

If your order has already entered processing, cancellation cannot always be guaranteed.

Once an order has shipped, it cannot be canceled. However, you may request a return after delivery in accordance with our Refund & Return Policy.

Returns, Refunds & Exchanges

6. What is LORZAVI's return policy?

We offer a 30-day return window on eligible purchases.

If you're not completely satisfied with your order, you may request a return within 30 calendar days of receiving your product.

To qualify for a standard return, items must be unused, in their original condition, and accompanied by their original packaging and accessories.

We do not charge restocking fees.

For full details, please review our Refund & Return Policy.

7. What happens if my product arrives damaged or defective?

Your satisfaction is important to us, and we understand how frustrating it can be when a product arrives damaged.

At LORZAVI, you do not need to ship back a product that has been verified as damaged or defective.

Simply email info@lorzavi.com with:

• Your order number

• Clear photographs showing the damage or defect

• A brief description of the issue

• Video evidence if necessary to demonstrate a malfunction

Once our team has reviewed and verified the issue, you may choose between:

• Full Refund: Receive a refund to your original payment method.

• Free Replacement: Receive a replacement at no additional cost, subject to availability.

No return shipping fees or restocking fees apply to approved damaged or defective product claims.

8. Do I have to pay for return shipping?

Return shipping costs depend on the reason for your return.

Damaged or Defective Products: No return is required after verification, and no return shipping fees apply.

Incorrect Products: LORZAVI will cover any required return shipping costs if you receive the wrong item.

Change-of-Mind Returns: Customers are responsible for the actual return shipping costs when returning an eligible product for personal reasons.

We do not charge restocking fees.

9. How long does it take to receive a refund?

Once your return or refund request has been reviewed and approved, we will initiate your refund within 7 business days.

For standard returns, approval generally follows receipt and inspection of the returned item.

For verified damaged or defective products, a refund may be approved based on photographic or video evidence without requiring a physical return.

Refunds are issued to the original payment method whenever possible.

Additional processing time may be required by your bank or payment provider.

10. Can I exchange a product?

Yes. We accept eligible exchange requests within 30 calendar days after delivery.

If you'd like to exchange your purchase for a different size, color, variation, or available product, please contact info@lorzavi.com.

Our support team will review your request and provide instructions.

Exchanges are subject to product availability and applicable return conditions.

About LORZAVI

11. Where is LORZAVI located?

LORZAVI is a United States-based online home décor and lighting retailer located in Jacksonville, Florida.

Our business address is:

4929 Skyway Dr,
Jacksonville, FL 32246
United States

We serve customers internationally through our online store.

12. Does LORZAVI have a physical store?

LORZAVI operates as an online retailer.

Our collection of home décor and lighting products is available through our online store, allowing customers to explore and purchase our curated selections from wherever they are.

We do not currently operate a public retail showroom.

13. Does LORZAVI offer a product warranty?

LORZAVI offers a 30-day return and resolution policy for eligible purchases, including products that arrive damaged or defective.

Customers who receive a damaged or defective product may request a refund or replacement after the issue has been verified.

This 30-day policy is not an additional manufacturer's warranty. Any separate product-specific warranty will be disclosed where applicable.

Please review our Refund & Return Policy for complete details.

14. Can I place a bulk order?

For business purchases, interior design projects, or larger quantity orders, please contact our customer support team at info@lorzavi.com.

Our team can review your request and advise whether bulk ordering options are available for your selected products.

Please include the products you're interested in and your estimated order quantity.

Customer Support

15. How can I contact LORZAVI?

Our customer support team is available to assist with product questions, shipping inquiries, orders, returns, and general assistance.

Merchant Name: Lorzavi

Business Address: 4929 Skyway Dr, Jacksonville, FL 32246, United States

Customer Support Email: info@lorzavi.com

Phone Number: (904) 836-2433

Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (Eastern Time)

Customer Support Response Time: We do our best to reply to emails within 1–2 business days.

Thank you for choosing LORZAVI, where timeless elegance meets elevated living.