Refund policy
Last Updated: November 1, 2026
At Lorzavi, we want you to love every piece you bring home. If something isn't right, our return process is simple and stress free.
Order Cancellations
You can cancel your order within 24 hours of placing it by emailing info@lorzavi.com with your order number. After 24 hours we can't guarantee a cancellation, since your order may already be in processing. Once an order has been dispatched it can no longer be cancelled, but you're welcome to return it after delivery under this policy.
30 Day Easy Returns
You have 30 days from the day your order arrives to send items back. To qualify for a return, items must be:
- Unused
- In their original condition
- Returned with all original packaging, tags, and accessories
Our support team will guide you through every step. Restocking Fee: $0. We never charge restocking fees.
Return Policy at a Glance
- Return Window: 30 days from the day you receive your order
- Condition: Unused and in original condition, with all packaging, tags, and accessories
- Easy Returns: Our support team walks you through the process
- Restocking Fee: None
Return Costs
Defective or Incorrect Products: If your item is incorrect, damaged by the carrier, or defective in any way, the return costs you nothing.
Change of Mind: If you ordered the wrong item, it doesn't fit your space, or you simply no longer want it, you are responsible for the actual return shipping cost.
How to Return an Item
- Contact Us: Email info@lorzavi.com with your order number and the reason for your return.
- Pack Your Item: Repack the item securely in its original packaging, including all accessories, tags, and documents.
- Send It Back: Ship your return using the instructions in your return authorization email. You may use the carrier or shipping method recommended there.
Refund Process
- Inspection: When your return arrives, we inspect it to confirm it meets our return criteria.
- Refund Timing: Once approved, your refund is initiated to your original payment method within 7 business days. Final timing depends on your bank or payment provider.
Exchanges
We gladly accept exchanges. To swap for a different size, color, or product, email us at info@lorzavi.com and we'll set up a quick exchange.
Order Not Delivered
If your order hasn't arrived within the expected delivery window, email info@lorzavi.com with your order number and we'll investigate with the carrier. If the package is confirmed lost, we'll issue a full refund to your original payment method or send a replacement at no extra cost.
Eligible Items
All Lorzavi products are eligible for return under this policy, as long as they meet the condition requirements above.
Changes to This Policy
We may update this Return and Refund Policy at any time. Any changes will appear on this page with a new Last Updated date, so we encourage you to check back periodically. Continuing to use our website after an update means you accept the revised policy.
Questions? Visit our FAQ page or reach out to our customer service team.
Contact Information
Store Address: 4929 Skyway Drive, Jacksonville Florida 32246, United States
Store Email: info@lorzavi.com
Store Phone: +19048362433
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)
We do our best to reply to your e-mail within 1–2 business days.