Billing Terms & Conditions

Last Updated: October 16, 2026

1. Introduction

Welcome to LORZAVI, where timeless elegance meets elevated living.

We are committed to providing our customers with a secure, transparent, and convenient shopping experience. These Billing Terms & Conditions explain how payments, pricing, transactions, refunds, and billing-related matters are handled when purchasing products through our online store.

By placing an order with LORZAVI, you agree to the billing practices outlined below, subject to applicable consumer protection laws.

We encourage customers to review these terms before completing a purchase.

2. Accepted Payment Methods

At LORZAVI, we aim to provide flexible and secure payment options for our customers worldwide.

Our supported payment methods may include:

• Credit & Debit Cards: Visa, Mastercard, and American Express

• PayPal: Where available at checkout

• Apple Pay: For eligible devices and supported browsers

• Google Pay: For supported devices and accounts

• Afterpay: Where available and subject to eligibility

• Bank Transfers: For approved bulk orders arranged directly with our customer support team

Available payment methods are displayed during checkout and may vary depending on your country, device, currency, and payment provider.

All transactions must be completed using an approved payment method.

3. Currency and Product Pricing

Product prices on LORZAVI are displayed in United States Dollars (USD) unless another currency is expressly indicated.

We reserve the right to update product prices, discounts, or promotional offers at any time without prior notice.

The price applicable to your purchase will be the price presented at checkout when your order is submitted, subject to correction of pricing errors and applicable law.

International Transactions

Because LORZAVI serves international customers, your bank or payment provider may convert transaction amounts into your local currency.

Currency conversion rates and international transaction fees are determined by your financial institution or payment provider.

LORZAVI does not control additional fees independently assessed by banks or card issuers.

4. Payment Authorization and Order Confirmation

Payment is required at the time of purchase unless an alternative arrangement has been expressly approved.

By submitting an order, you authorize the applicable payment provider to charge your selected payment method for the total purchase amount.

Orders are processed after successful payment authorization and acceptance.

If a payment is declined, incomplete, or unsuccessful, your order may not be confirmed or processed.

Customers are responsible for ensuring that all billing information is accurate and that sufficient funds or credit are available.

Once your order has been successfully accepted, you will receive an order confirmation at the email address provided during checkout.

5. Shipping Fees, Taxes, and Additional Charges

LORZAVI offers complimentary worldwide standard shipping to supported destinations, with no minimum order requirement.

Shipping Charges

Standard Shipping: FREE

No standard shipping fee is charged for eligible orders shipped to supported destinations.

Taxes and Duties

Depending on your shipping destination, applicable taxes, customs duties, import fees, or other government-imposed charges may apply.

Taxes collected by LORZAVI will be displayed during checkout where required.

Any import duties or fees not collected at checkout may be assessed separately by customs authorities or delivery providers.

Customers are responsible for applicable destination-specific charges unless otherwise stated or required by law.

We encourage international customers to review their local import requirements before purchasing.

6. Secure Payments and Information Protection

Protecting customer payment information is an important part of the LORZAVI shopping experience.

Our online store operates through Shopify and uses supported payment processing services designed to facilitate secure online transactions.

Shopify and participating payment providers use security technologies, including encrypted connections, to help protect payment information.

Payment details are handled according to the security practices and privacy policies of the relevant payment providers.

LORZAVI does not require customers to send complete credit card information through email or ordinary customer support messages.

For additional details regarding personal information, please review our Privacy Policy.

7. Refunds and Payment Reversals

Refunds are handled according to our established Refund & Return Policy.

LORZAVI offers a 30-day return window for eligible purchases and does not charge restocking fees.

Damaged or Defective Products

For products verified as damaged or defective, customers are not required to return the affected item.

Customers must provide reasonable photographic or video evidence supporting the claim.

Once approved, eligible customers may receive:

• A full refund to the original payment method

• A replacement product at no additional cost, subject to availability

Standard Returns

Change-of-mind returns are subject to our standard return conditions.

Customers are responsible for applicable return shipping costs for eligible change-of-mind returns.

Refund Processing

Approved refunds are initiated within 7 business days of approval, subject to any shorter deadline required by law.

Additional processing time may be required by your financial institution before funds become available.

8. Billing Disputes and Chargebacks

If you notice an incorrect charge, duplicate transaction, or other billing issue, please contact our customer support team at info@lorzavi.com.

We will review the information available and work toward an appropriate resolution.

Customers retain the right to dispute transactions directly with their bank, card issuer, or payment provider in accordance with applicable rules and laws.

LORZAVI reserves the right to investigate suspected fraudulent or unauthorized chargebacks and submit relevant transaction documentation to the appropriate payment provider.

We encourage customers to contact us regarding billing concerns so we can assist promptly.

9. Fraud Prevention and Transaction Verification

To maintain a secure shopping environment, LORZAVI may review transactions for indicators of fraudulent or unauthorized activity.

We reserve the right, subject to applicable law, to temporarily hold, decline, or cancel transactions when legitimate security concerns arise.

Additional verification may be requested for transactions identified as potentially suspicious.

Verification may involve confirming billing information, order details, or payment authorization through appropriate secure channels.

Customers should never provide complete payment card details or passwords through ordinary email communications.

10. Order Changes and Cancellations

Customers may request cancellation within 24 hours of placing an order, provided the order has not already shipped.

Cancellation requests should be submitted to info@lorzavi.com with the relevant order number.

Once an order enters processing, cancellation cannot always be guaranteed.

Orders that have already shipped cannot be canceled but may qualify for return under our Refund & Return Policy.

Approved cancellations will be refunded to the original payment method as applicable.

11. Customer Billing Responsibilities

When purchasing through LORZAVI, customers agree to:

• Provide accurate billing and payment information

• Use only payment methods they are authorized to use

• Review order totals before completing checkout

• Ensure their payment method can cover applicable charges

• Keep account and contact information current

• Contact customer support regarding billing discrepancies

Providing false or unauthorized payment information may result in order cancellation and other appropriate action.

12. Updates to Billing Terms

LORZAVI may revise these Billing Terms & Conditions to reflect changes in payment processing, business operations, available payment methods, or applicable legal requirements.

Updates will be published on this page with a revised "Last Updated" date.

Changes will not retroactively alter completed transactions or remove non-waivable consumer rights.

We encourage customers to review these terms periodically.

13. Contact Information

If you have questions regarding billing, payment processing, refunds, or transaction-related concerns, please contact our customer support team.

Merchant Name: Lorzavi

Store Address: 4929 Skyway Dr, Jacksonville Florida 32246, United States

Store Email: info@lorzavi.com

Store Phone: +19048362433

Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (EST)

We do our best to reply to your e-mail within 1–2 business days.

Thank you for shopping with LORZAVI, where timeless elegance meets elevated living.